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Purchasing, payment, shipping, and return policy

How to order

  1. Placing an order through our web site
    • Find the products you're interested in, by browsing the product categories, or using the search mechanisms available on our site. When you find the products that you want to purchase, click the [add to cart] or [buy] button located next to the item, in order to add the item to your shopping cart.
      When your cart contains all the items you wish to order, click the [Checkout] button which is located under the items list. You will be transfered to a secure environment where you will be asked to choose the payment and shipping method.
  2. Placing an order via e-mail
    • You can e-mail your order to orders @ In your e-mail you should include the name or code and the quantity of the items you wish to order and your contact and billing information. An sales agent will contact you to complete your order.
  3. Placing an order via fax
    • You can fax your order to +30-211-1003001. In your fax you should include the name or code and the quantity of the items you wish to order and your contact and billing information. An sales agent will contact you to complete your order.

Payment methods

  1. Credit card payment
    • You will be required to enter your credit card information in the purchase order form.
    • To ensure the security of your transactions uses SSL certificates issued by Geotrust (RapidSSL), which is an international leader in securing online transactions and guarantees a safe online commercial environment for most of the Fortune 500 companies.
    • Learn about the privacy policy applied by to protect your sensitive information.
  2. Bank account deposit
    • In case you do not wish to use your credit card, you can pay for your order by transferring  the total amount to one of our bank accounts. As soon as you complete the ordering process, you will receive an email with our bank accounts information. It is recommended to send us the deposit slip or SWIFT confirmation by fax to 211-1003001. Your order will be processed as soon as we receive your fax.
  3. Cash upon delivery
    • You can pay cash to the courier upon delivery of the ordered items to your shipping address.
    • You can choose this payment method only if the total value of your order does not exceed the amount of 250,00 € (excluding VAT), and you are located in Greece. This payment method bears an extra cost of 12,10 € (including VAT).
  4. Cash upon pickup
    • You are welcome to pickup your ordered items to our shop and pay upon receipt.

Shipping and delivery

  • Orders that are placed before 14:00, are processed on the same day (or the next working day, in case the order is placed on a non-working day) and you will receive the ordered items the next working day, depending on your shipping address.
  • The above does not apply in cases of extreme weather conditions or strikes or other extreme factors that can affect transfer times.
  • In order to ensure the best and fastest delivery services collaborates with private courier companies.
  • The shipping costs are automatically calculated during the check out process, and are based on the weight and volume of the ordered products.
  • Shipping throughout Greece is free for every order with a total net value over the amount of 200,00 €, and weight less than 2kg.
  • In case you choose to pickup the selected items from our shop, it is recommended that you place an on-line order and select "Pickup on-site" as a shipping method. Your ordered items will be reserved and packaged for you.
  • In case your shipping address is determined as a "remote location" by the courier company, your ordered items will be delivered to the couriers service point that is nearest to your shipping address. Door to door delivery is possible, but is must be pre-arranged.

Shipment delays

The delivery of your ordered items can be delayed for the following reasons:

  • Our supplier has failed to provide us with certain items on-time. In order for us to provide you with competitive prices for all our products, we collaborate with a wide range of international and domestic suppliers. However, there are cases where the shipping of our orders is delayed and the products do not reach our warehouse on time. There can be delays in air or ship transportation, delays in customs etc. In such cases, when a purchase order contains an item that is not available, will proceed with the shipment of all available items to the customer and keep the unavailable item with a back-ordered status, which it will be delivered as soon as it arrives.
  • The ordered items has been discontinued by the supplier and is no longer available. There are rare cases when our supplier decides to discontinue an item without previously notifying us. In such a case an sales agent will contact you to offer alternative products and solutions.
  • In the case that extreme circumstances take place, like extreme weather conditions, strikes etc. that can affect the shipping times.
  • In the case that is unable to contact our customer via e-mail (to clarify issues regarding the ordered items or the payment) due to a typing error in the e-mail address.

Return policy

Our customers have the right to return items purchased by and ask for their replacement in the following cases: a) the customer received faulty or defective items due to mistakes made by personnel (while placing an order on behalf of a customer, while invoicing, packaging, shipping etc.) and b) the customer received a faulty or defective item which is covered by a warranty provided by This does not apply to warranties provided by others (i.e. the manufacturer or distributor). In any case, the customer has the obligation to request the return or replacement of an item within 14 days of receipt and the item should be in "resellable condition". Products must be returned to us with all items included in the original sale including manuals, cables etc. Any items returned must be in original product packaging in an excellent condition (no writings or stickers on them). In case that the return of an item is requested after the 14 days period, reserves the right to refuse the replacement or restocking of the item.

It is important that every item returned to is accompanied by all original documents (or a copy of them) proving the transaction (i.e. invoice, receipt, delivery note, etc.) It is recommended that you contact to arrange the return of an item. In any case, a return is possible under the following if:

  • the customer has communicated the problem to
  • the item has not been used and the original package is in excellent condition
  • the request to return the item has taken place within 14 calendar days after receipt
  • the returned item is accompanied by all  the documents that prove the transaction (i.e. invoice, receipt, delivery note, etc.)

Returns are not accepted for special-order products, custom-built products, and Xorcom products that include telephony ports.

Xorcom Astribanks -- Asterisk High Availability

Yealink phones with HD sound

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