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Privacy and Security

We, at allVoIP.gr, take the privacy and security of our customers very seriously. We realise the importance of personal data confidentiality and electronic transactions security. We have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. Specifically, the following methods are used:

  • User login
    User authentication is ensured by two codes: the entry code (e-mail or username) and the password. Whenever the users enter these codes they gain access to their personal account in a secure environment. All users have the ability to modify their personal password as frequently and as many times as they want. The only ones that have access to these codes are the users that entered them and it is their responsibility to maintain their privacy and confidentiality. Anybody who knows your password can enter your personal account. If you lose your password or you suspect that others know it, you must contact allVoIP.gr. You are strongly advised to modify your password frequently and avoid using terms that are easy to guess.
  • Ensuring confidentiality of sensitive data exchange
    Sensitive information exchange between our customers and allVoIP.gr, is protected with SSL-128bit encryption. This process is verified by Geotrust (RapidSSL), which is a company that specializes in online security sevices.
  • Automatic sign off
    If, after logging-in to your account, you do not perform any activity within 20 minutes you are automatically disconnected.
  • Firewall
    User interactions with allVoIP.gr is controlled and filtered by a firewall, allowing use of certain services and prohibiting access to systems and databases that contain confidential information about our customers and our company.
  • Encryption
    All sensitive information entered by users (passwords, addresses, telephone numbers, credit card numbers etc.) is protected by SSL-128bit encryption. Data encryption means that data is encoded before they are sent to the recipient, who - in order to read them - use a key to decode them. Each time the users log in to allVoIP.gr, data transfer between their computers and allVoIP.gr is encrypted by a 128-bit encryption key. More specifically, every time the users enter information, the browser installed on their computer encodes the information using a 128-bit key and then sends it to allVoIP.gr. As soon as allVoIP.gr receives the user information, the 128-bit key is used to decode the information. The same encryption process is followed for information sent by allVoIP.gr to users.
  • Privacy of transactions
    Privacy of transactions is a very important issue. On-line commercial transactions (e-commerce) are governed by the same laws and regulations that apply to all commercial transactions. All information we receive from allVoIP.gr members is treated as confidential and we have taken all necessary measures to protect its privacy. A few of these measures are the following:
    • Limited authorized personnel have access to sensitive information provided by allVoIP.gr customers and only whenever it is necessary in order to process their order.
    • allVoIP.gr never shares customer information with third parties, unless a written consent is provided by the customer or a court decision or public authorities order obligates allVoIP.gr to do so.
    • Whenever allVoIP.gr has to use third-party service providers for maintenance or support purposes, the privacy and confidentiality of custome information is protected.
    • The customers have the right to request a list of information that allVoIP.gr keeps for them and to request the update of any information that changed.
    • The customers are advised to handle their own personal accounts themselves and to guard the privacy of their sensitive information.
In any case allVoIP.gr fully respects and understand the importance of privacy of customer information and never shares this information with third parties. Any information that is provided by allVoIP.gr members is only used for the processing of their orders, it is encrypted and it is kept in databases where access is protected.
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